Customer Support

We take CARE seriously!

A variety of different after-sales service plans, each one tailor-made for your peace of mind.

24/7 hotline support provided by our highly qualified application support specialists is available free of charge for contract customers.

A remote access software tool provided with every contract helps in solving problems fast end efficiently.


Our Support Portal provides you with software updates, user manuals, technical notes, white papers and training videos. Manage the list of IBA equipment delivered to your clinic, view service reports and information related to warranty and contract expiration.

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For support please call

For Europe, Middle East & Africa customers
Phone: +49 9128 607 -38
Fax: +49 9128 607 -10

for USA & Canada customers
phone: +1 901 386 2242
fax: +1 901 382 9453

For Asia Pacific customers
phone: +86 10 8080 9100


We Protect, Enhance, and Save lives
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