Peace of Mind IBA Dosimetry

Service Quality. Service Accessibility. Service Assurance.

For IBA Dosimetry, service is about how we care for our customers, it is our aim to serve our users in delivering service quality, service accessibility, and service assurance! Discover how IBA Dosimetry supports you to ensure your equipment uptime and to protect your investment.

With over 40 years of experience keeping clinics running efficiently and safely, you can be assured that the IBA Dosimetry service team is there to support you when you need help.

  • 24/7 service accessibility
  • Three service teams and services partner around the globe
  • Instant access to our qualified service team
  • Online Support Portal

Service Quality

Keeping your equipment and clinic always at peak performance. With over 40 years of experience keeping clinics running efficiently and safely, you can trust that your IBA service team understands the importance of service quality.

IBA SSDL Calibration Logo

High-Quality Calibration Services

Benefit from IBA's Secondary Standard Dosimetry Laboratory’s wide range of calibration services for equipment in radiation therapy & diagnostic radiology.

Accredited SSDL/DAkkS/ADCL calibration standards guaranty quality.

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MTK Seal

MTK Medizintechnische Kontrolle (GER)

[Technical Service for Germany]

Hochpräzise Vergleichsmessungen gemäß § 11 Medizinprodukte-Betreiberverordnung durch IBA Dosimetry.

Mehr Information

IBA Dosimetry user about Service Quality

“Overall I have very good experiences with IBA. I appreciate their level of technical skills and willingness to help at all times.”

Dr. Vythialingam Sathiaseelan
PhD, FAAPM, Chief
Physicist, Northwestern Memorial Hospital, USA

I enjoy the peace of mind that my IBA service contract provides.Brian Tom, Ph.D.Manager, Radiation Oncology Physics

Service Accessibility

Your medical physics efficiency made easier with 24/7 global support

Support Portal IBA

24/7 Support Portal

Support when YOU need it!

Instant access to our 24/7 gobal support, whenever and wherever you are!

  • Software downloads and updates
  • User manuals, technical notes
  • White papers
  • Training videos and more

Manage the list of your IBA equipment, view service reports and information related to warranty and contract expiration.

Free for contract customers. Contact your IBA service organization for more information and availability.

Go to IBA Support Portal

Contact to 24/7 Global Support

Clinically experienced, factory-trained and certified medical physicists & engineers.

USA, Canada, Latin America

Phone: +1-786-288-0369
eMail: USService@iba-group.com

Europe, Middle East, Africa

Phone: +49-9128 607-38
eMail: Service@iba-group.com

Asia / Pacific

Phone: +86 10 8080 9107
eMail: ServiceAPAC@iba-group.com

IBA Dosimetry Products Service

IBA Dosimetry user about Service Accessibility

“Overall I have very good experiences with IBA. I appreciate their level of technical skills and willingness to help at all times.”

Mathias Dierl
Head of Medical Physics, Radiation Therapy,
Medical Center Bayreuth, Germany

Service Assurance

Protect your investment and save money on future acquisitions. With every valuable investment you make in IBA Dosimetry equipment and licensed software, you receive a full year of comprehensive coverage that’s designed to keep you running efficiently and effectively. With completely customizable and affordable coverage packages, you can choose the coverage you need to give you peace of mind and keep your equipment and software in peak performance condition. 

  

IBA Dosimetry ICC Academy

IBA Academy

With the International Competence Center in Nurenberg, Germany, IBA Dosimetry created one of the most modern and sophisticated training centers for Dosimetry. It is equipped with an ELEKTA LINAC, TPS workstations and the full range of Dosimetry instruments.

Academy-on-the-road is our concept to povide content rich courses and hands-on experience world-wide.

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IBA Service Elekta

Physics Services and Trainings

IBA expert support for your on-site installations, commissioning and training needs.

  • Leverage from IBA's 40 years of dosimetry and QA expertise
  • Overcome shortage in your physics staff
  • Increase your dosimetry and physics workflow know how
  • Competently implement new treatment technology and modalities

Onsite Installations

All services are conducted with qualified and certified service professionals.
Contact us for more information and a customized offer.

Onsite Trainings

Trainings are provided with qualified and certified professionals and medical physicists.
 

IBA Dosimetry user about Service Assurance

“I enjoy the peace of mind that my IBA service contract provides. It pays for itself in terms of patient safety, receiving added features, delaying obsolescence and minimizes down time. It’s reassuring knowing that my equipment is expertly serviced and that technical support is only a phone call away”.

Dr. Vythialingam Sathiaseelan
PhD, FAAPM, Chief Physicist,
Northwestern Memorial Hospital, USA

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