Partners long beyond your purchase

QA plus

Accuracy and precision in QA matter — now and in the future. Document the accuracy of your QA tools in line with highest standards, even after many years. QA plus is regular QA for your QA.

Expert Training & Education

Find the right training in the ICC Training Center. We provide comprehensive training and expertise to healthcare professionals in Radiation Therapy and Medical Imaging Dosimetry.

Support

We are here for you 24/7 around the globe with three service teams and service partners around the globe. Experience instant access to our qualified service team.

  • What our customers think about our service

    I enjoy the peace of mind that my IBA service contract provides.

     

    Brian Tom, Ph.D.Manager, Radiation Oncology Physics

  • IBA Dosimetry user about Service Accessibility

    I find the new Dosimetry Help Center and the Support Portal very helpful in our daily clinical work. It is a unique solution that makes our lives, again, a bit easier.

    Mathias Dierl, Head of Medical Physics, Radiation Therapy, Medical Center Bayreuth, Germany

  • IBA Dosimetry user about Service Quality

    Overall I have very good experiences with IBA. I appreciate their level of technical skills and willingness to help at all times.

    Dr. Vythialingam Sathiaseelan PhD, FAAPM Chief Physicist, Northwestern Memorial Hospital, USA

    Service Quality. Service Accessibility. Service Assurance.

    At IBA Dosimetry, our service is all about caring for our customers. We aim to deliver customer-first service quality, accessibility, and assurance, ensuring your needs are always our top priority. Discover how IBA Dosimetry supports you in maintaining equipment uptime and protecting your investment.

    With over 50 years of experience in keeping clinics running efficiently and safely, you can trust the IBA Dosimetry service team to be there for you whenever you need help.

    This is who you can rely on. Anytime.

    40+ Experts

    More than 40 medical physicists, certified engineers,  subject matter experts, and IT-specialists working  closely with certified partners around the globe

    Fully compliant ISO 13485

    with Medical Device regulations,  comprehensive and certified quality management  system compliant with ISO 13485

    DAkkS Accredited

    Services carried out in IBA Dosimetry’s DAkkS accredited Secondary Standard Dosimetry Lab, our original factory in Germany and our regional Service locations in APAC and the US.

    Our Service Offering

    24/7 Support Portal

    24/7 Support Portal

    Support when YOU need it!

    Instant access to our 24/7 gobal support, whenever and wherever you are!

    • Software downloads and updates
    • User manuals, technical notes
    • White papers
    • Training videos and more

    Manage the list of your IBA equipment, view service reports and information related to warranty and contract expiration.

    Free for contract customers. Contact your IBA service organization for more information and availability.

    Go to IBA Support Portal

    Beam Data Verification Audit with Monte Carlo

    Beam Data Verification Audit with Monte Carlo

    What if you could perform QA on your commissioning data, independently and with Monte Carlo? 

    Gain clarity and the peace of mind that the quality of your new or existing beam data is accurate, or know how to improve it if needed. 

    Discover

    Coverage

    Coverage

    Keep yourself covered beyond warranty! 

    With Coverage Contracts you can plan for the future and the lifetime of your equipment. You will eliminate surprises and difficult decisions, reduce administrative effort, and better yet gain control, secure performance, and enjoy peace of mind. 

    For a custom fit to your individual needs, you can 

    • cover only selected products or gain maximum security with a Coverage for your entire equipment set
    • select the best service level for each product
    • start with one year and prolong your coverage on the go or make a plan for several years and secure the lifetime of your equipment 

    For an individual recommendation based on your needs and expectations, please contact your IBA Dosimetry representative

    Discover more about IBA coverage options

    MTK - Messtechnische Kontrolle

    MTK - Messtechnische Kontrolle

    IBA Dosimetry bietet mit der MTK vor Ort eine Überprüfung von Therapiedosimetern nach §11 MPBetreibV. Diese Kontrolle ermöglicht eine präzise und verlässliche Dosimetrie in der Strahlentherapie, was die Sicherheit und Effektivität der Behandlungen erhöht.

    Discover more about MTK here

    Product Inspections

    Product Inspections

    Routine calibrations are traditionally regarded as highly important for absolute dosimetry systems and carried out on a regular basis. Ever evolving treatment modalities have since continuously increased the importance of highly accurate quality assurance. Patient safety is based on many different QA systems, from initial beam commissioning as the basis for all treatments, to patient QA as the ultimate check to assure safety of individual patients. With a product inspection at the IBA Dosimetry factory and SSDL or one of the regional Service locations, you verify and document the accuracy and performance of all your crucial quality assurance systems.

    During the inspection in our factory and calibration laboratory, we thoroughly check and scrutinize your product according to a protocol of device-specific tests and steps. 

    When the Inspection Protocol is successfully passed, a Certificate of Compliance and, if applicable, a Calibration Certificate are issued to confirm that your quality assurance system complies with our high-quality standards.

    What we will do:

    • Incoming tests, visual and serial number checks
    • Firmware check and update
    • Functionality and bench tests
    • Mechanical checks and adjustments
    • Specific tests and calibrations, such as
      • Factory calibration in our SSDL
      • Laser calibration of positioning accuracy
      • Electrical calibration
      • Stability and reproducibility tests in our SSDL
    • Electrical tests
    • Cleaning
    • Formal certification upon successful completion
    • Application of quality seals

    For a full device specific inspection protocol please ask your IBA Dosimetry representative.

    What you will get:

    • Control over accuracy and performance of your device
    • Early identification of corrective maintenance requirements
    • Certificate of Compliance or Calibration Certificate as proof that your device complies to our high factory standards
    • Highest confidence in accuracy and performance of your quality assurance system at any point throughout its lifetime

       

    You would like to have your crucial quality assurance system inspected and at the same time, you cannot afford to be without it? Ask us for a loan unit.     

    For more information and to request an Inspection, Calibration or Maintenance, please contact your local IBA Dosimetry representative.

     

    SSDL Secondary Standard Dosimetry Laboratory

    SSDL Secondary Standard Dosimetry Laboratory

    Benefit from IBA's Secondary Standard Dosimetry Laboratory’s wide range of calibration services for equipment in radiation therapy & diagnostic radiology.

    SSDL Calibration Service: High level calibrations with certified accuracy

    • Stay compliant with standards and regulations
    • Ensure accuracy of your patient and machine QA
    • Highest patient safety of your measurement devices

    Discover 

    Training and Installation

    Training and Installation

    Our global team of experienced Customer Support Specialists, all trained and certified, is available to offer you a variety of support, installation, and training services. All training and installations are provided by qualified and certified professionals and medical physicists online or on-site depending on your preference and needs. 

    We ensure the fast clinical implementation of your new IBA Dosimetry solutions and the efficient and safe use of your new products with confidence. 

    Our educational program also includes valuable consultation and coaching services, dedicated training courses in our International Competence Center (ICC) and our Library.
     

    Contact us for more information and a customized offer. 

    It is our ambition to provide you with excellent support – no matter if we are on-site or working with you online.

     

     

    24/7 Support Portal

    Support when YOU need it!

    Instant access to our 24/7 gobal support, whenever and wherever you are!

    • Software downloads and updates
    • User manuals, technical notes
    • White papers
    • Training videos and more

    Manage the list of your IBA equipment, view service reports and information related to warranty and contract expiration.

    Free for contract customers. Contact your IBA service organization for more information and availability.

    Go to IBA Support Portal

    Beam Data Verification Audit with Monte Carlo

    What if you could perform QA on your commissioning data, independently and with Monte Carlo? 

    Gain clarity and the peace of mind that the quality of your new or existing beam data is accurate, or know how to improve it if needed. 

    Discover

    Coverage

    Keep yourself covered beyond warranty! 

    With Coverage Contracts you can plan for the future and the lifetime of your equipment. You will eliminate surprises and difficult decisions, reduce administrative effort, and better yet gain control, secure performance, and enjoy peace of mind. 

    For a custom fit to your individual needs, you can 

    • cover only selected products or gain maximum security with a Coverage for your entire equipment set
    • select the best service level for each product
    • start with one year and prolong your coverage on the go or make a plan for several years and secure the lifetime of your equipment 

    For an individual recommendation based on your needs and expectations, please contact your IBA Dosimetry representative

    Discover more about IBA coverage options

    MTK - Messtechnische Kontrolle

    IBA Dosimetry bietet mit der MTK vor Ort eine Überprüfung von Therapiedosimetern nach §11 MPBetreibV. Diese Kontrolle ermöglicht eine präzise und verlässliche Dosimetrie in der Strahlentherapie, was die Sicherheit und Effektivität der Behandlungen erhöht.

    Discover more about MTK here

    Product Inspections

    Routine calibrations are traditionally regarded as highly important for absolute dosimetry systems and carried out on a regular basis. Ever evolving treatment modalities have since continuously increased the importance of highly accurate quality assurance. Patient safety is based on many different QA systems, from initial beam commissioning as the basis for all treatments, to patient QA as the ultimate check to assure safety of individual patients. With a product inspection at the IBA Dosimetry factory and SSDL or one of the regional Service locations, you verify and document the accuracy and performance of all your crucial quality assurance systems.

    During the inspection in our factory and calibration laboratory, we thoroughly check and scrutinize your product according to a protocol of device-specific tests and steps. 

    When the Inspection Protocol is successfully passed, a Certificate of Compliance and, if applicable, a Calibration Certificate are issued to confirm that your quality assurance system complies with our high-quality standards.

    What we will do:

    • Incoming tests, visual and serial number checks
    • Firmware check and update
    • Functionality and bench tests
    • Mechanical checks and adjustments
    • Specific tests and calibrations, such as
      • Factory calibration in our SSDL
      • Laser calibration of positioning accuracy
      • Electrical calibration
      • Stability and reproducibility tests in our SSDL
    • Electrical tests
    • Cleaning
    • Formal certification upon successful completion
    • Application of quality seals

    For a full device specific inspection protocol please ask your IBA Dosimetry representative.

    What you will get:

    • Control over accuracy and performance of your device
    • Early identification of corrective maintenance requirements
    • Certificate of Compliance or Calibration Certificate as proof that your device complies to our high factory standards
    • Highest confidence in accuracy and performance of your quality assurance system at any point throughout its lifetime

       

    You would like to have your crucial quality assurance system inspected and at the same time, you cannot afford to be without it? Ask us for a loan unit.     

    For more information and to request an Inspection, Calibration or Maintenance, please contact your local IBA Dosimetry representative.

     

    SSDL Secondary Standard Dosimetry Laboratory

    Benefit from IBA's Secondary Standard Dosimetry Laboratory’s wide range of calibration services for equipment in radiation therapy & diagnostic radiology.

    SSDL Calibration Service: High level calibrations with certified accuracy

    • Stay compliant with standards and regulations
    • Ensure accuracy of your patient and machine QA
    • Highest patient safety of your measurement devices

    Discover 

    Training and Installation

    Our global team of experienced Customer Support Specialists, all trained and certified, is available to offer you a variety of support, installation, and training services. All training and installations are provided by qualified and certified professionals and medical physicists online or on-site depending on your preference and needs. 

    We ensure the fast clinical implementation of your new IBA Dosimetry solutions and the efficient and safe use of your new products with confidence. 

    Our educational program also includes valuable consultation and coaching services, dedicated training courses in our International Competence Center (ICC) and our Library.
     

    Contact us for more information and a customized offer. 

    It is our ambition to provide you with excellent support – no matter if we are on-site or working with you online.

     

     

    Need support urgently? 

    We are here for you 24/7 around the globe with three service teams and service partners around the globe. Experience instant access to our qualified service team.