Service Quality. Service Accessibility. Service Assurance.
For IBA Dosimetry, service is about how we care for our customers. It is our aim to serve our users in delivering service quality, service accessibility, and service assurance! Discover how IBA Dosimetry supports you to ensure your equipment uptime and to protect your investment.
With over 40 years of experience keeping clinics running efficiently and safely, you can be assured that the IBA Dosimetry service team is there to support you when you need help.
- 24/7 service accessibility
- Three service teams and service partners around the globe
- Instant access to our qualified service team
- Online Help Center and Support Portal
- „Messtechnische Kontrolle“ - Services for Germany. More MTK details here
Service Quality
Keeping your equipment and clinic always at peak performance. With over 40 years of experience keeping clinics running efficiently and safely, you can trust that your IBA service team understands the importance of service quality.
High-Quality Calibration Services
Benefit from IBA's Secondary Standard Dosimetry Laboratory’s wide range of calibration services for equipment in radiation therapy & diagnostic radiology.
Accredited SSDL/DAkkS/ADCL calibration standards guarantee quality.
Beam Data Verification Audit with Monte Carlo
Gain clarity and the peace of mind that the quality of your new or existing beam data is accurate, or know how to improve it if needed.
IBA Dosimetry user about Service Quality
“Overall I have very good experiences with IBA. I appreciate their level of technical skills and willingness to help at all times.”
Dr. Vythialingam Sathiaseelan
PhD, FAAPM
Chief Physicist, Northwestern Memorial Hospital, USA
I enjoy the peace of mind that my IBA service contract provides.
Service Accessibility
Your medical physics efficiency made easier with 24/7 global support.
Contact to your 24/7 Global Support
Your team of clinically experienced, factory-trained and certified IBA Dosimetry medical physicists & engineers are here to support you!
USA, Canada, Latin America
Phone: +1 786 288 0369
eMail: service-usa@iba-group.com
Europe, Middle East, Africa
Phone: +49 9128 607 38
eMail: service-emea@iba-group.com
Medical Imaging Support Telephone
Phone: +49 9128 607 911
(available during German business hours)
Asia Pacific, Australia, New Zealand
Phone: +86 10 8080 9288
eMail: service-apac@iba-group.com
24/7 Support Portal
Support when YOU need it!
Instant access to our 24/7 gobal support, whenever and wherever you are!
- Software downloads and updates
- User manuals, technical notes
- White papers
- Training videos and more
Manage the list of your IBA equipment, view service reports and information related to warranty and contract expiration.
Free for contract customers. Contact your IBA service organization for more information and availability.
IBA Dosimetry user about Service Accessibility
“I find the new Dosimetry Help Center and the Support Portal very helpful in our daily clinical work. It is a unique solution that makes our lives, again, a bit easier.”
Mathias Dierl
Head of Medical Physics, Radiation Therapy,
Medical Center Bayreuth, Germany
Service Assurance
Protect your investment and save money on future acquisitions. With every valuable investment you make in IBA Dosimetry equipment and licensed software, you receive a full year of comprehensive coverage that’s designed to keep you running efficiently and effectively. With completely customizable and affordable coverage packages, you can choose the coverage you need to give you peace of mind and keep your equipment and software in peak performance condition.
IBA Academy
With the International Competence Center in Nurenberg, Germany, IBA Dosimetry created one of the most modern and sophisticated training centers for Dosimetry. It is equipped with an ELEKTA LINAC, TPS workstations and the full range of Dosimetry instruments.
Academy-on-the-road is our concept to provide content rich courses and hands-on experiences worldwide.
Physics Services and Trainings
IBA expert support for your on-site installations, commissioning and training needs.
- Leverage from IBA's 40 years of dosimetry and QA expertise
- Overcome shortage in your physics staff
- Increase your dosimetry and physics workflow know how
- Competently implement new treatment technology and modalities
Onsite Installations
All services are conducted with qualified and certified service professionals.
Contact us for more information and a customized offer.
Onsite Trainings
Trainings are provided with qualified and certified professionals and medical physicists.
IBA Dosimetry user about Service Assurance
“I enjoy the peace of mind that my IBA service contract provides. It pays for itself in terms of patient safety, receiving added features, delaying obsolescence and minimizes down time. It’s reassuring knowing that my equipment is expertly serviced and that technical support is only a phone call away”.
Dr. Vythialingam Sathiaseelan
PhD, FAAPM, Chief Physicist,
Northwestern Memorial Hospital, USA
Global Services Brochure
