Service Quality. Service Accessibility. Service Assurance.
At IBA Dosimetry, our service is all about caring for our customers. We aim to deliver customer-first service quality, accessibility, and assurance, ensuring your needs are always our top priority. Discover how IBA Dosimetry supports you in maintaining equipment uptime and protecting your investment.
With over 50 years of experience in keeping clinics running efficiently and safely, you can trust the IBA Dosimetry service team to be there for you whenever you need help.
Our Service Offering
24/7 Support Portal
24/7 Support Portal
Support when YOU need it!
Instant access to our 24/7 gobal support, whenever and wherever you are!
- Software downloads and updates
- User manuals, technical notes
- White papers
- Training videos and more
Manage the list of your IBA equipment, view service reports and information related to warranty and contract expiration.
Free for contract customers. Contact your IBA service organization for more information and availability.
Beam Data Verification Audit with Monte Carlo
Beam Data Verification Audit with Monte Carlo
What if you could perform QA on your commissioning data, independently and with Monte Carlo?
Gain clarity and the peace of mind that the quality of your new or existing beam data is accurate, or know how to improve it if needed.
Coverage
Coverage
Keep yourself covered beyond warranty!
With Coverage Contracts you can plan for the future and the lifetime of your equipment. You will eliminate surprises and difficult decisions, reduce administrative effort, and better yet gain control, secure performance, and enjoy peace of mind.
For a custom fit to your individual needs, you can
- cover only selected products or gain maximum security with a Coverage for your entire equipment set
- select the best service level for each product
- start with one year and prolong your coverage on the go or make a plan for several years and secure the lifetime of your equipment
For an individual recommendation based on your needs and expectations, please contact your IBA Dosimetry representative
MTK - Messtechnische Kontrolle
MTK - Messtechnische Kontrolle
IBA Dosimetry bietet mit der MTK vor Ort eine Überprüfung von Therapiedosimetern nach §11 MPBetreibV. Diese Kontrolle ermöglicht eine präzise und verlässliche Dosimetrie in der Strahlentherapie, was die Sicherheit und Effektivität der Behandlungen erhöht.
Product Inspections
Product Inspections
Routine calibrations are traditionally regarded as highly important for absolute dosimetry systems and carried out on a regular basis. Ever evolving treatment modalities have since continuously increased the importance of highly accurate quality assurance. Patient safety is based on many different QA systems, from initial beam commissioning as the basis for all treatments, to patient QA as the ultimate check to assure safety of individual patients. With a product inspection at the IBA Dosimetry factory and SSDL or one of the regional Service locations, you verify and document the accuracy and performance of all your crucial quality assurance systems.
During the inspection in our factory and calibration laboratory, we thoroughly check and scrutinize your product according to a protocol of device-specific tests and steps.
When the Inspection Protocol is successfully passed, a Certificate of Compliance and, if applicable, a Calibration Certificate are issued to confirm that your quality assurance system complies with our high-quality standards.
What we will do:
- Incoming tests, visual and serial number checks
- Firmware check and update
- Functionality and bench tests
- Mechanical checks and adjustments
- Specific tests and calibrations, such as
- Factory calibration in our SSDL
- Laser calibration of positioning accuracy
- Electrical calibration
- Stability and reproducibility tests in our SSDL
- Electrical tests
- Cleaning
- Formal certification upon successful completion
- Application of quality seals
For a full device specific inspection protocol please ask your IBA Dosimetry representative.
What you will get:
- Control over accuracy and performance of your device
- Early identification of corrective maintenance requirements
- Certificate of Compliance or Calibration Certificate as proof that your device complies to our high factory standards
Highest confidence in accuracy and performance of your quality assurance system at any point throughout its lifetime
You would like to have your crucial quality assurance system inspected and at the same time, you cannot afford to be without it? Ask us for a loan unit.
For more information and to request an Inspection, Calibration or Maintenance, please contact your local IBA Dosimetry representative.
SSDL Secondary Standard Dosimetry Laboratory
SSDL Secondary Standard Dosimetry Laboratory
Benefit from IBA's Secondary Standard Dosimetry Laboratory’s wide range of calibration services for equipment in radiation therapy & diagnostic radiology.
SSDL Calibration Service: High level calibrations with certified accuracy
- Stay compliant with standards and regulations
- Ensure accuracy of your patient and machine QA
- Highest patient safety of your measurement devices
Training and Installation
Training and Installation
Our global team of experienced Customer Support Specialists, all trained and certified, is available to offer you a variety of support, installation, and training services. All training and installations are provided by qualified and certified professionals and medical physicists online or on-site depending on your preference and needs.
We ensure the fast clinical implementation of your new IBA Dosimetry solutions and the efficient and safe use of your new products with confidence.
Our educational program also includes valuable consultation and coaching services, dedicated training courses in our International Competence Center (ICC) and our Library.
Contact us for more information and a customized offer.
It is our ambition to provide you with excellent support – no matter if we are on-site or working with you online.
24/7 Support Portal
Support when YOU need it!
Instant access to our 24/7 gobal support, whenever and wherever you are!
- Software downloads and updates
- User manuals, technical notes
- White papers
- Training videos and more
Manage the list of your IBA equipment, view service reports and information related to warranty and contract expiration.
Free for contract customers. Contact your IBA service organization for more information and availability.
Beam Data Verification Audit with Monte Carlo
What if you could perform QA on your commissioning data, independently and with Monte Carlo?
Gain clarity and the peace of mind that the quality of your new or existing beam data is accurate, or know how to improve it if needed.
Coverage
Keep yourself covered beyond warranty!
With Coverage Contracts you can plan for the future and the lifetime of your equipment. You will eliminate surprises and difficult decisions, reduce administrative effort, and better yet gain control, secure performance, and enjoy peace of mind.
For a custom fit to your individual needs, you can
- cover only selected products or gain maximum security with a Coverage for your entire equipment set
- select the best service level for each product
- start with one year and prolong your coverage on the go or make a plan for several years and secure the lifetime of your equipment
For an individual recommendation based on your needs and expectations, please contact your IBA Dosimetry representative
MTK - Messtechnische Kontrolle
IBA Dosimetry bietet mit der MTK vor Ort eine Überprüfung von Therapiedosimetern nach §11 MPBetreibV. Diese Kontrolle ermöglicht eine präzise und verlässliche Dosimetrie in der Strahlentherapie, was die Sicherheit und Effektivität der Behandlungen erhöht.
Product Inspections
Routine calibrations are traditionally regarded as highly important for absolute dosimetry systems and carried out on a regular basis. Ever evolving treatment modalities have since continuously increased the importance of highly accurate quality assurance. Patient safety is based on many different QA systems, from initial beam commissioning as the basis for all treatments, to patient QA as the ultimate check to assure safety of individual patients. With a product inspection at the IBA Dosimetry factory and SSDL or one of the regional Service locations, you verify and document the accuracy and performance of all your crucial quality assurance systems.
During the inspection in our factory and calibration laboratory, we thoroughly check and scrutinize your product according to a protocol of device-specific tests and steps.
When the Inspection Protocol is successfully passed, a Certificate of Compliance and, if applicable, a Calibration Certificate are issued to confirm that your quality assurance system complies with our high-quality standards.
What we will do:
- Incoming tests, visual and serial number checks
- Firmware check and update
- Functionality and bench tests
- Mechanical checks and adjustments
- Specific tests and calibrations, such as
- Factory calibration in our SSDL
- Laser calibration of positioning accuracy
- Electrical calibration
- Stability and reproducibility tests in our SSDL
- Electrical tests
- Cleaning
- Formal certification upon successful completion
- Application of quality seals
For a full device specific inspection protocol please ask your IBA Dosimetry representative.
What you will get:
- Control over accuracy and performance of your device
- Early identification of corrective maintenance requirements
- Certificate of Compliance or Calibration Certificate as proof that your device complies to our high factory standards
Highest confidence in accuracy and performance of your quality assurance system at any point throughout its lifetime
You would like to have your crucial quality assurance system inspected and at the same time, you cannot afford to be without it? Ask us for a loan unit.
For more information and to request an Inspection, Calibration or Maintenance, please contact your local IBA Dosimetry representative.
SSDL Secondary Standard Dosimetry Laboratory
Benefit from IBA's Secondary Standard Dosimetry Laboratory’s wide range of calibration services for equipment in radiation therapy & diagnostic radiology.
SSDL Calibration Service: High level calibrations with certified accuracy
- Stay compliant with standards and regulations
- Ensure accuracy of your patient and machine QA
- Highest patient safety of your measurement devices
Training and Installation
Our global team of experienced Customer Support Specialists, all trained and certified, is available to offer you a variety of support, installation, and training services. All training and installations are provided by qualified and certified professionals and medical physicists online or on-site depending on your preference and needs.
We ensure the fast clinical implementation of your new IBA Dosimetry solutions and the efficient and safe use of your new products with confidence.
Our educational program also includes valuable consultation and coaching services, dedicated training courses in our International Competence Center (ICC) and our Library.
Contact us for more information and a customized offer.
It is our ambition to provide you with excellent support – no matter if we are on-site or working with you online.
